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Shipping Policy

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shipping policy

PROCESSING TIMES

All orders are processed within 2 – 5 business days (excluding weekends and public holidays) after receiving your order confirmation email.  You will receive another notification when your order has shipped.  Processing time depends on the type of product ordered and whether it needs to be custom made.

DOMESTIC SHIPPING RATES

Shipping charges for your order will be calculated and displayed at checkout.   All orders are sent via Australia Post and you are charged the amount Australia Post charges me.  You can see a list of their shipping rates here – https://auspost.com.au/sending/send-within-australia

FREE SHIPPING

All Australian orders over $100 will received free standard Australia Post shipping.

CONTACTLESS LOCAL DELIVERY

 All orders over $20 within a 30 km radius of Ballarat are eligible for free contactless local delivery.  Orders under $20 will incur a $5 delivery fee.  Orders will be delievered on Monday – Friday betweene 9am and 5pm.  We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.  

When your order has shipped you will receive an email notification which will include a tracking number you can use to check its status.  Please allow 48 hours for the tracking information to become available.  If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact me at [email protected] with your name and order number and I will look into it for you.

 REFUNDS, RETURNS AND EXCHANGES

I accept returns up to 30 days after delivery, if the item is unused and in its original condition.  I will refund the full order amount minus the shipping costs for the return.  

In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the items condition.  We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Please see my returns policy for full details.

 

Copyright Handmade By Ange 2021

ABN: 93 359 163 568

AICIS Registration: NIC1007776

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